FAQ
Frequently Asked Questions
We appreciate you visiting us online. View our frequently asked questions below for help with the most common questions about our extensive line of coffee and tea products. If you do not find the information you are looking for or have additional questions, please contact us online or call us at 1-800-292-4651 (Mon – Fri 8am – 5pm Central Time).
Where can I buy Red Diamond products locally?
Red Diamond products can be purchased from a number of retail outlets across the United States. Please visit our Product Locator Page and enter your zip code to find the retail store nearest you. You can also purchase many non-refrigerated products from our online store.
Can I buy Red Diamond products online?
Many of our non-refrigerated coffee and tea products, along with merchandise, can be purchased online at shopreddiamond.com and delivered directly to your home or business.
Why doesn’t my store have Red Diamond products?
We can let you know where you can find our products by filling out this form: https://reddiamond.com/pages/report-retail-product-issues. You can also shop online at shopreddiamond.com for select products and have them delivered directly to your door!
Are Red Diamond products GMO free?
For nutritional information and product ingredients, will you please contact us at https://reddiamond.com/pages/report-retail-product-issues and a member of our team will contact you.
Are Red Diamond products organic?
Only our products that are specifically labeled “organic” are organic. If you have additional questions on nutritional information or product ingredients please visit us at https://reddiamond.com/pages/report-retail-product-issues and a member of our team will contact you.
Are Red Diamond products Kosher?
All of our dry coffee and tea products are Kosher. If you have additional questions on nutritional information or product ingredients please visit us at https://reddiamond.com/pages/report-retail-product-issues and a member of our team will contact you.
Why do I need to keep my Red Diamond Ready to Drink tea refrigerated?
Red Diamond Ready-to-Drink Tea is fresh-brewed from actual tea leaves, never from concentrate or powders. Our tea contains no preservatives and is not shelf-stable, so it must be refrigerated at all times. Once opened we recommend consuming the product within 5-7 days, and before the product’s expiration date.
What is the best way to store tea bags?
Store tea bags in the original packaging or in an opaque, air-tight container at room temperature. You should store tea bags away from light, heat, and moisture.
What is the best way to store coffee?
Store coffee in the original packaging or in an opaque, air-tight container at room temperature. You should store coffee beans or grounds away from light, heat, and moisture.
What is the shelf life of open coffee?
Ground coffee is best within 3 – 5 months of opening if kept in the pantry, refrigerator or freezer.
Fresh coffee beans can last 6 months in the pantry or up to 2 years in the freezer.
For instant coffee, hot and cold temperatures are not conducive to long shelf life due to moisture created by the temperature changes. In a normal home pantry at 50 – 70 degrees Fahrenheit, if the lid is kept tight the product should last 4 – 6 months.
What is the shelf life of open tea bags?
If stored away from light, heat, and moisture, it’s best to use tea bags within 18 – 24 months of purchase.
What does “Organic” tea mean?
Organic means that the product was produced without the use of chemical fertilizers, pesticides, or other artificial agents.
What is the difference between cold brew and iced coffee?
Cold brew is brewed by steeping fresh ground coffee in cold or room-temperature water for 12 hours minimum to extract sugars, oils and caffeine. Iced coffee is brewed in minutes using hot water and is then poured over ice. Cold brew coffee has half the amount of acid, resulting in a smoother taste.